Toll Workers’ Compensation in the Northern Territory

If you are injured at work, reporting your injury or illness to Toll is an important step to ensure your wellbeing and comply with workplace regulations. Below is a step-by-step guide on how you (or someone on your behalf) can report your injury or illness to Toll:

Seek Medical Attention

1. Immediate Action: If the illness or injury is serious, follow first aid procedures and call 000 for an ambulance. Your health and safety come first.  
2. First Aid: If the illness or injury is not serious, seek first aid and proceed with the next steps. 

Notify Toll

1. Notification: Inform your immediate supervisor or manager as soon as possible, no matter how minor the injury may seem. This can be done verbally. If you don’t feel comfortable reporting the injury / illness to your supervisor and wish to notify Toll in writing, please email [email protected] and a representative from the Toll Injury Management Team will make contact with you.  
2. Timing: Report the illness or injury as soon as it happens, or as soon as you become aware of it. Delays in reporting can complicate the process and may impact your ability to claim workers’ compensation.  

Consider Available Injury Management Pathways

1. Self-Management: Not every injury or illness requires medical management. If you believe you can self-manage your condition, provided you have taken steps to formally report the injury or illness, this is an acceptable and suitable strategy. 
2. Toll Early Intervention Program: In the Northern Territory, Toll offers an opt in early intervention program which is designed to ensure all Toll employees who report a work-related injury can receive early advice, funded medical treatment and a safe transition back to work without needing to go through the formalities of lodging a workers’ compensation claim. Please speak with your supervisor or a representative from the Toll Injury Management Team if you wish to proceed down this pathway.
3. Workers’ Compensation Claim: You are entitled to make a claim for workers’ compensation for your work-related injury or illness where:
   1. You have lost time away from work (either totally off work or on modified hours / duties): and / or
   2. You have incurred medical and / or travel expenses

If you choose to lodge a workers’ compensation claim, you will need to complete the claim form contained in the 'Scheme Forms' section below and return to your Toll supervisor or email [email protected], along with a Certificate of Capacity (medical certificate), at your earliest convenience.  

Once Toll have received your claim form, we will arrange to forward to Allianz on your behalf. 

Once Allianz receive your claim and supporting documents, they will acknowledge receipt with you and confirm any necessary next steps required.  

Allianz must make an initial decision on the claim within 10 business days of Toll receiving your claim form. Allianz’s decision must be one of the following:

Accept liability:

Payment of benefits will commence. These benefits will include lost earnings, reasonable medical expenses and rehabilitation expenses. Further information can be found in the 'Workers' compensation support and benefits' section below.  

Reject liability:

You will be formally advised in writing of the reasons for the rejection and your right of appeal.  

Defer liability decision:

The decision to defer liability provides Allianz with the opportunity to take up to 56 days (from the date of the decision to defer), to obtain further information before making a final decision to accept or reject liability.  

During the period of deferral, you are entitled to weekly payments of compensation as well as reasonable medical and rehabilitation expenses. This benefit excludes hospital inpatient and associated surgical costs as well as costs of interstate evacuations. 

If liability for your claim has been denied by Allianz, you will receive formal notice including information on the Mediation process. Allianz offer an Internal Dispute Resolution Process that will provide a 5 working day response time to you for a review of the decision made on the claim. The Allianz Internal Dispute Resolution Process can be an effective mechanism to quickly remedy any administrative oversights.  

WorkSafe NT have also prepared a short video to explain your options if there is a complaint or dispute with your workers’ compensation claim which can be viewed via the link below: 

Click Here

WorkSafe NT have prepared a short video to explain what you may be entitled to receive if liability for your claim us accepted by Allianz:

Click Here

After you report your injury and make a claim for workers’ compensation, your Toll Manager and a representative from the Toll Injury Management Team (or Independent Accredited Vocational Rehabilitation Provider appointed by Allianz) will consult with you to devise and implement a suitable return to work plan.  

Feeling nervous or worried about returning to work is normal for anyone who has been off work for a period of time, regardless of the duration. Your return to work plan should focus on what you can do rather than what you can’t do. When developing your plan, it will be Toll’s role to source suitable work and your doctor’s role to assess your ability to undertake the duties identified.

Your role when developing a return to work plan is to:

• Take an active part in the process.  
• Suggest ways to modify your work demands to match your current work capacity, either temporarily or permanently ie equipment, workplace / task modifications or workplace practice changes.  
• Provide your doctor and Toll Manager with a copy of the return to work plan.  
• Advise Toll of any change to your certified capacity or difficulties you are experiencing so the plan can be updated as necessary.  
• Understand your own capacity and the duties you can do.  

If you wish to discuss any aspect of the claim process further, please email [email protected] and a representative from the workers’ compensation team will telephone you or reply to your email within 2 business days.