Toll Workers’ Compensation in Tasmania

If you are injured at work, reporting your injury or illness to Toll is an important step to ensure your wellbeing and comply with workplace regulations. Below is a step-by-step guide on how you (or someone on your behalf) can report your injury or illness to Toll:

Seek Medical Attention

• Immediate Action: If the illness or injury is serious, follow first aid procedures and call 000 for an ambulance. Your health and safety come first. 
• First Aid: If the illness or injury is not serious, seek first aid and proceed with the next steps.

Notify Toll

• Notification: Inform your immediate supervisor or manager as soon as possible, no matter how minor the injury may seem. This can be done verbally. If you don’t feel comfortable reporting the injury / illness to your supervisor and wish to notify Toll in writing, please email [email protected] and a representative from the Toll Injury Management Team will make contact with you.  
• Timing: Report the illness or injury as soon as it happens, or as soon as you become aware of it. Delays in reporting can complicate the process and may impact your ability to claim workers’ compensation.

Consider Available Injury Management Pathways

• Self-Management: Not every injury or illness requires medical management. If you believe you can self-manage your condition, provided you have taken steps to formally report the injury or illness, this is an acceptable and suitable strategy.  
• Toll Early Intervention Program: In Tasmania, Toll offers an opt in early intervention program which is designed to ensure all Toll employees who report a work-related injury can receive early advice, medical treatment and a safe transition back to work. Please speak with your supervisor or a representative from the Toll Injury Management Team if you wish to proceed down this pathway. 
• Workers’ Compensation Claim: You are entitled to make a claim for workers’ compensation for your work-related injury or illness where:
  • You have lost time away from work (either totally off work or on modified hours / duties): and / or
  • You have incurred medical and / or travel expenses.

If you choose to lodge a workers’ compensation claim, you will need to complete the claim form contained in the 'Scheme Forms' section below and return to your Toll supervisor or email [email protected], along with a Certificate of Capacity (medical certificate), at your earliest convenience. Once Toll have received your claim form, we will arrange to forward to Allianz on your behalf.

Once Allianz receive your claim and supporting documents, they will acknowledge receipt with you within 3 business days and confirm any necessary next steps required. 

Allianz must make an initial decision on the claim within 28 days of Toll receiving your claim form. Allianz’s decision must be one of the following:

Accept liability:

Payment of benefits will commence. These benefits will include lost earnings, reasonable medical expenses and rehabilitation expenses. 

Reject liability:

You will be formally advised in writing of the reasons for the rejection and your rights of appeal. 

Pend liability decision:

If a decision cannot be made by Allianz with 28 days, you will be advised of the reasons why, and what steps Allianz is taking to enable them to decide. A firm decision must be made within 84 days of Toll lodging your claim. 

If you disagree with any decision made by Allianz, you can refer the matter to the Tasmanian Civil and Administrative Tribunal. The Tribunal determines disputes about workers’ rehabilitation and compensation, such as: 

• Liability for a claim.
• Issues concerning income support payments such as the start, amount, reduction or termination of payments. 
• Payment for medical and other services. 
• Reimbursement of travelling expenses. 
• Issues relating to injury management. 

The Tribunal deals with most referrals through a conciliation process. If the dispute cannot be resolved this way, the Tribunal holds an arbitrated hearing to resolve the matter. 

A referral to the Tribunal can be made by yourself, Toll or Allianz. 

The Tribunal has specific forms you must use for referring disputes. Please find a link to their website below: 

Click Here

Allianz also offer an Internal Dispute Resolution Process that can be an effective mechanism to quickly remedy any administrative oversights. Details of this process are contained in the reference material below. 

Please refer to the WorkSafe Tasmania link below to explain what benefits and supports may be available to you:

Click Here

After you report your injury and make a claim for workers’ compensation, your Toll Manager and a representative from the Toll Injury Management Team (or Independent Accredited Workplace Rehabilitation Provider appointed by Allianz) will consult with you to devise and implement a suitable return to work plan.

Feeling nervous or worried about returning to work is normal for anyone who has been off work for a period of time, regardless of the duration. Your return to work plan should focus on what you can do rather than what you can’t do. When developing your plan, it will be Toll’s role to source suitable work and your doctor’s role to assess your ability to undertake the duties identified.

Your role when developing a return to work plan is to:

• Take an active part in the process. 
• Suggest ways to modify your work demands to match your current work capacity, either temporarily or permanently ie equipment, workplace / task modifications, workplace practice changes etc. 
• Provide your doctor and Toll Manager with a copy of the return to work plan. 
• Advise Toll of any change to your certified capacity so the plan can be updated as necessary. 
• Understand your own capacity and the duties you can do.

Further information in relation to this process is available at the link below:

Click Here

If you wish to discuss any aspect of the claim process further, please email [email protected] and a representative from the workers’ compensation team will telephone you or reply to your email within 2 business days.