Toll Workers’ Compensation in Victoria

If you are injured at work, reporting your injury or illness to Toll is an important step to ensure your wellbeing and comply with workplace regulations. Below is a step-by-step guide on how you (or someone on your behalf) can report your injury or illness to Toll:

Seek medical attention:

• Immediate Action: If the illness or injury is serious, follow first aid procedures and call 000 for an ambulance. Your health and safety come first. 
• First Aid: If the illness or injury is not serious, seek first aid and proceed with the next steps.

Notify Toll:

• Notification: Inform your immediate supervisor or manager as soon as possible, no matter how minor the injury may seem. This can be done verbally. If you don’t feel comfortable reporting the injury / illness to your supervisor and wish to notify Toll in writing, please email [email protected] and a representative from the Toll Injury Management Team will make contact with you.  
• Timing: Report the illness or injury as soon as it happens, or as soon as you become aware of it. Delays in reporting can complicate the process and may impact your ability to claim workers’ compensation.

Consider available injury management pathways:

• Self-Management: Not every injury or illness requires medical management. If you believe you can self-manage your condition, provided you have taken steps to formally report the injury or illness, this is an acceptable and suitable strategy.  
• Toll Early Intervention Program: In Victoria Toll offers an 'opt in' early intervention program which is designed to ensure all Toll employees who report a work-related injury can receive early advice, funded medical treatment and a coordinated safe transition back to work without needing to go through the formalities of lodging a workers’ compensation claim. Please speak with your supervisor or a representative from the Toll Injury Management Team if you wish to proceed down this pathway. 
• Workers’ Compensation Claim: You are entitled to make a claim for workers’ compensation for your work-related injury or illness where:
  • You have lost time away from work (either totally off work or on modified hours / duties): and / or
  • You have incurred medical and / or travel expenses. 

If you choose to lodge a workers’ compensation claim, you will need to complete a claim form and return to your Toll supervisor along with a Work Capacity Certificate (medical certificate), or email [email protected] at your earliest convenience. 

Once Toll have received your claim form and medical certificate, we will arrange to forward to Allianz on your behalf.

Once Allianz receive your claim and supporting documents, they will acknowledge receipt with you within 3 business days and confirm any necessary next steps required. 

Allianz must make an initial decision on the claim within 28 days of them (or Toll) receiving your claim form. Allianz’s decision must be one of the following:

Accept liability:

Payment of benefits will commence. These benefits may include lost earnings, reasonable medical expenses and rehabilitation expenses. Further information can be obtained below in the section titled 'Workers' compensation support and benefits in Victoria'. 

Reject liability:

You will be formally advised in writing of the reasons for the rejection and your rights of appeal. If your rejected claim included a work-related mental injury and you were entitled to provisional payments while the claim was being determined, these payments can continue for up to 13 weeks. 

If liability for your claim has been denied by Allianz, you have the option to:

1. Contact the WorkSafe Advisory Service on 1800 136 089 for free and confidential advice.
2. Ask Allianz to conduct an internal review of the decision by someone who was not involved in the original decision (this can be an effective mechanism to quickly remedy any administrative oversights). 
3. Contact the Workplace Injury Commission – this is a free independent service offered by the Victorian Government to help resolve disputes. It should be noted this can be completed at the same time as requesting Allianz conduct an internal review. 
4. Contact WorkCover Assist – this is a free service provided by WorkSafe Victoria to help you with your dispute as it goes through the Workplace Injury Commission. A union may also be able to offer support. 

If you don’t reach a resolution through the Workplace Injury Commission via conciliation, and you have been issued with a Genuine Dispute Certificate, you may be eligible to:

1. Request a review by the Workers’ Compensation Independent Review Service. 
2. Lodge a referral with the Workplace Injury Commission for Arbitration (if your injury occurred on or after 1 September 2022). 
3. Take your dispute to court. 

Further information can be found at the link below:

Click Here

Please refer to the WorkSafe Victoria link below to explain what benefits and supports may be available to you:

Click Here

After you report your injury and make a claim for workers’ compensation, your Toll Manager and a representative from the Toll Injury Management Team (or Independent Occupational Rehabilitation Provider appointed by Allianz) will consult with you to devise and implement a suitable return to work plan.

Feeling nervous or worried about returning to work is normal for anyone who has been off work for a period of time, regardless of the duration. Your return to work plan should focus on what you can do rather than what you can’t do. When developing your plan, it will be Toll’s role to source suitable work and your doctor’s role to assess your ability to undertake the duties identified.

Your role when developing a return to work plan is to:

• Take an active part in the process. 
• Suggest ways to modify your work demands to match your current work capacity, either temporarily or permanently ie equipment, workplace / task modifications or workplace practice changes etc. 
• Provide your doctor and Toll Manager with a copy of the return to work plan. 
• Advise Toll of any change to your certified capacity or difficulties you may be experiencing so the plan can be reviewed and updated as necessary. 
• Understand and communicate your own capacity and the duties you can do.

Your obligations as defined by WorkSafe Victoria are to:

1. Make reasonable efforts to return to work in suitable or pre-injury employment. 
2. Make reasonable efforts to actively participate and cooperate in planning for your return to work. 
3. Actively use an occupational rehabilitation service if provided, and cooperate with the provider of that service. 
4. Actively participate and cooperate in assessments of your capacity for work, rehabilitation progress or future employment prospects. 
5. Actively participate and cooperate with Allianz in an interview to enhance your opportunities to return to work.

Your rights as defined by WorkSafe Victoria are that you can be represented, assisted and supported at any stage of the return to work process, including in the consultation process. You can choose any person (except a legal practitioner) to perform this function.

More information around the return to work process can be found at the link below:

Click Here

If you wish to discuss any aspect of the claim process further, please email [email protected] and a representative from the Toll workers' compensation and injury management team will telephone you or respond to your email query within two business days.