Toll Workers’ Compensation in Western Australia

If you are injured at work, reporting your injury or illness to Toll is an important step to ensure your wellbeing and comply with workplace regulations. Below is a step-by-step guide on how you (or someone on your behalf) can report your injury or illness to Toll:

Seek Medical Attention:

• Immediate Action: If the illness or injury is serious, follow first aid procedures and call 000 for an ambulance. Your health and safety come first. 
• First Aid: If the illness or injury is not serious, seek first aid and proceed with the next steps.

Notify Toll

• Notification: Inform your immediate supervisor or manager as soon as possible, no matter how minor the injury may seem. This can be done verbally. If you don’t feel comfortable reporting the injury / illness to your supervisor and wish to notify Toll in writing, please email [email protected] and a representative from the Toll Injury Management Team will make contact with you.  
• Timing: Report the illness or injury as soon as it happens, or as soon as you become aware of it. Delays in reporting can complicate the process and may affect your ability to claim workers’ compensation.

Consider Available Injury Management Pathways

• Self-Management: Not every injury or illness requires medical management. If you believe you can self-manage your condition, provided you have taken steps to formally report the injury or illness, this is an acceptable and suitable strategy. 
• Toll Early Intervention Program: In Western Australia Toll offer an 'opt in' early intervention program which is designed to ensure all Toll employees who report a work-related injury can receive early advice, funded medical treatment and a safe transition back to work without needing to go through the formalities of lodging a workers’ compensation claim. Please speak with your supervisor or a representative from the Toll Injury Management Team if you wish to proceed down this pathway. 
• Workers’ Compensation Claim: You are entitled to make a claim for workers’ compensation for your work-related injury or illness where:
  • You have lost time away from work (either totally off work or on modified hours / duties): and / or
  • You have incurred medical and / or travel expenses. 

If you choose to lodge a workers’ compensation claim, you will need to complete the ‘injured worker details’ section of the claim form (available in the 'Scheme Forms' section below) and return to your Toll supervisor or email [email protected] along with a Certificate of Capacity (medical certificate) at your earliest convenience. 

Once Toll have received your claim form, we will arrange to forward to Allianz on your behalf.

Once Allianz receive your claim and supporting documents, they will acknowledge receipt with you and confirm any necessary next steps required. 

Allianz must make an initial decision on the claim within 14 days after receiving your claim from Toll. Allianz’s decision must be one of the following:

Accept liability:

Payment of benefits will commence. These benefits will include lost earnings, reasonable medical expenses and rehabilitation expenses. Further information is contained in the 'Workers' compensation support and benefits in Western Australia' section below. 

Reject liability:

No compensation will be paid and you will be formally advised in writing of the reasons for the rejection and your rights of appeal. 

Defer liability

Allianz may defer making a decision on your claim, should further information be required. If your claim is deferred, Allianz must give you a liability decision notice before the provisional payments day (the day after the period of 28 days beginning on the day the claim was received by Allianz). If a liability decision notice cannot be given in 28 days after receipt of the claim, provisional payments will become payable. The deferred decision notice will include the date from when provisional payments are payable. 

For further information in relation to provisional payments, please click on the link below:

Click Here

If you need assistance to resolve a dispute in relation to your claim, you can apply to the Workers’ Compensation Conciliation Service or contact the WorkCover WA Advice and Assistance Service on 1300 794 744. Conciliation involves the parties in dispute coming to an agreement. Parties to a dispute are entitled to have a legal practitioner or authorised agent represent them during the conciliation process. The primary role of the Workers’ Compensation Conciliation Service is to assist the parties to resolve workers’ compensation disputes by agreement, with the assistance of an independent and impartial Conciliator. Each party is given the opportunity to present their position and support it with evidence and other information. This may occur quickly and informally over the phone, however it us usually done in a conciliation conference conducted in private. Most disputes are resolved at the conciliation level and parties are encouraged to resolve the dispute, independently of the Conciliation Service, at any stage of the process. 

Applications for conciliation are made online and more information can be found at the link below:

Click Here

Where disputes are unable to be resolved at Conciliation level, they can move to Arbitration, which is a formal proceeding at which evidence is heard and a legally qualified Arbitrator makes a final determination. The primary role of the Workers’ Compensation Arbitration Service is to make legally binding determinations regarding workers’ compensation disputes. A dispute must have been conciliated by the Workers’ Compensation Conciliation Service (or certificate issued by the Director of Conciliation advising the matter is not suitable for conciliation) before an application can be made to the Arbitration Service. 

Applications for arbitration are made online and more information can be found at the link below:

Click Here

Allianz offer an Internal Dispute Resolution Process that will provide a 5 working day response time to you for a review of the decision made on the claim. The Allianz Internal Dispute Resolution Process can be an effective mechanism to quickly remedy any administrative oversights.

Please refer to the WorkCover WA link below to understand what benefits and supports may be available to you:

Click Here

After you report your injury and make a claim for workers’ compensation, your Toll Manager and a representative from the Toll Injury Management Team (or Independent Accredited Workplace Rehabilitation Provider appointed by Allianz) will consult with you to devise and implement a suitable return to work program.

Feeling nervous or worried about returning to work is normal for anyone who has been off work for a period of time, regardless of the duration. Your return to work program should focus on what you can do rather than what you can’t do. When developing your program, it will be Toll’s role to source suitable work and your doctor’s role to assess your ability to undertake the duties identified.

Your role when developing a return to work program is to:

• Take an active part in the process. 
• Suggest ways to modify your work demands to match your current work capacity, either temporarily or permanently ie equipment, workplace / task modifications, workplace practice changes etc. 
• Provide your doctor and Toll Manager with a copy of the return to work program. 
• Advise Toll of any change to your certified capacity so the program can be reviewed and updated as necessary. 
• Understand and communicate your functional capacity and the duties you believe you may be able to do.

If you wish to discuss any aspect of the claim process further, please email [email protected] and a representative from the workers’ compensation team will telephone you or respond to your email within 2 business days.