Work Related Injury and Illness Reporting Overview and Process

Reporting your work-related injury and / or illness to Toll Group is an important step to ensure your safety and wellbeing and to comply with industrial regulations. Below is a step-by-step guide on how you (or someone on your behalf) can report your work-related injury and / or illness to Toll:

Seek medical attention:

  • Immediate Action: If the illness or injury is serious, follow first aid procedures and call 000 for an ambulance. Your health and safety come first.  
  • First Aid: If the illness or injury is not serious, seek first aid and proceed with the next steps.  

Notify Toll:

  • Notification: Inform your immediate supervisor or manager as soon as possible, no matter how minor the injury or illness condition may seem. This can be done verbally. If you don’t feel comfortable reporting the injury or illness to your Business Unit and wish to notify Toll in writing, please email [email protected] and a representative from the Toll Injury Management Team will make contact with you.
  • Timing: Report the injury or illness as soon as it happens, or as soon as you become aware of it. Delays in reporting can complicate the process and may impact your ability to claim workers’ compensation.  

Consider available injury management pathways:

  • Self-Management: Not every injury or illness requires medical management. If you believe you can self-manage your condition, provided you have taken steps to formally report the injury or illness, this is an acceptable and suitable strategy.  
  • Toll Early Intervention Program: In states outside of Tasmania and New South Wales, Toll offers an ‘opt in’ limited scope early intervention / pre-claim program which is designed to ensure all Toll employees who report a work-related injury can receive early advice, funded medical treatment and a safe transition back to work without needing to go through the formalities of lodging a workers’ compensation claim.  
  • Workers’ Compensation Claim: You are entitled to make a claim for workers’ compensation for your work-related injury or illness where:
    • You have lost time away from work (either totally off work or on modified hours / duties): and / or
    • You have incurred medical and / or travel expenses.